PSA: How to Request for a BPI Credit Card Limit Increase?

Since the launch of the new BPI website, access to request an increase for your credit card limit is no longer available online. You would have to call their hotlines to request one.

Metro Manila: (all areas with “02” area code) 889-10000

Domestic Toll-Free No: 1-800-188-89100 (available for PLDT)

Mobile phone and International Access: +632 889-10000

So today, I called their hotline to request an increase and was assisted accordingly, but that was after being on hold for 11 minutes.

The following is the information the customer representative asked me to provide for the request report.

1. Credit card number.

2. Your name, date of birth, Mother’s maiden name.

She asked me how much my desired increase is and the reason behind the request. I simply told her that I would be traveling this holiday, and I feel that my current limit isn’t sufficient since I mostly conduct my transactions online.

She then advised me that I would need to email my payslips from the last two months and the latest COE stating my monthly compensation to documents@bpi.com.ph.

Once I sent the required documents, she mentioned that there would be a minimum of 5 banking days for verification and an additional 5-7 days on top of the initial five days for the credit card department to process it.

I’ve already sent the required documents, and today marks the beginning of the waiting game. I will update this entry once I receive confirmation of my desired request or information on the speed of their process.

Stay tuned!

UPDATE: I forgot to provide an update on this matter. My apologies. It’s been over a year, and I believe they still follow the same process for requesting a credit increase. They granted my request after almost two weeks; I received an email and a text message confirming it. Although the approved amount wasn’t what I desired, I was grateful that they still approved the request. Some acquaintances who are clients of BPI told me that the bank is conservative when it comes to these matters, so I wasn’t too concerned. Just last year (2020), they automatically increased my limit, which was significantly higher than my initial limit, so I’m quite pleased about that. I assume I’ll just wait for them to automatically adjust my credit limit this year.